MSK Cancer
Center
Category:
B2B SaaS; Dashboard; Healthcare Workforce Management
I came in with no clinical background and rebuilt the entire information architecture from scratch. Oncologists at MSK were switching between five platforms and waiting thirty minutes just to pull up one transferred patient's records — while tracking treatment progress on a dashboard where everything sat flat with no hierarchy and no priority. I partnered with the PM and design lead to run a full system audit, studied two clinical platforms we couldn't access directly, and reorganized dense clinical data into three categories. We validated the hierarchy with real users across multiple rounds and placed treatment progress — the highest-frequency need — at the center. Thirty minutes across five platforms became three minutes in one place, and left the team a clean component library to build on.
Feature 1: Patient Insights Dashboard
A single dashboard that consolidates patient records previously scattered across five platforms, reducing lookup time from thirty minutes to three.
Feature 2: Treatment Progress Tracking
A redesigned information hierarchy that places treatment progress at the center of the dashboard, so oncologists can act on the most critical information first.
Feature 3: Clinical Information Architecture
A three-category data structure rebuilt from scratch to organize dense clinical data by priority, validated across multiple rounds with real oncologists.
Feature 4: Dark Mode
A blue-based color system designed to support both light and dark mode, built in response to clinicians working in low-light RT rooms where eye strain is a real operational concern.
My Role:
Product Designer
Duration
04.2022 - 08.2022
Tool:
Figma; Lark
Team:
CEO
CTO
Not knowing isn't a wall. It's a start.
This was my first time designing for the US market, for healthcare, and for a B2B product — all at once. I was completely out of my depth, and I knew it.
So instead of pretending otherwise, I went deep into research. I audited the old system, studied clinical platforms I couldn't even access directly, and slowly learned how oncologists actually move through their day. And here's what that learning unlocked: once I understood the work, I could finally see what mattered most. The old dashboard dumped every piece of data on one flat screen and let doctors dig. I knew enough by then to make the call — tracking a patient's treatment progress had to sit at the center, and everything else could move down. That judgment only existed because I'd done the homework first.
What I took from this: not knowing a field isn't a reason to hold back. It's the starting line. The fastest way I earn the right to make a confident design call is to out-learn my own discomfort first.
10X
Faster Access
5 → 1
Platforms Consolidated
A fragmented five-platform workflow redesigned into a unified clinical dashboard — tested with real oncologists and therapists, cutting patient data retrieval from 30 minutes to 3 minutes.
Designing Clarity Into Complex Clinical Data
From flat to focused.
UX Audit · Information Architecture · Content Prioritization
When this project started, the existing dashboard had every piece of clinical data sitting on the same level — no hierarchy, no priority, just everything at once. I audited the interface and mapped where the structure was failing: the information wasn't wrong, it was just unsorted, and that forced doctors to do the filtering themselves every single time. Once I identified which data type mattered most — tracking a patient's treatment progress — I restructured the architecture around that center and pushed everything else down. What I learned: in a high-density professional tool, the hardest design work isn't adding the right things. It's deciding what gets to be seen first.
Gaps between roles are my design brief.
User Journey Mapping · Multi-Role Analysis · System Thinking
As discovery progressed, I mapped the full treatment journey and realized the product had been designed around one user at a time. But oncologists, physicists, and therapists don't work in isolation — they pass work to each other, and some of those handoff points had no shared information channel at all. I identified where the breaks were and made closing those gaps a core part of the design direction, not an afterthought. The product stopped being a single-user tool and started reflecting how clinical teams actually operate. What I took from this: when a workflow involves multiple roles, the most important design surface is often the space between them.
The best solution isn't always one solution.
Design Direction · Concept Exploration · Design Critique
Once the direction became clear, three designers each produced a different dashboard layout. Instead of picking one and moving forward, we broke each down — what was working, what wasn't, and why. Then we combined the strongest parts into a single direction that none of us had arrived at alone. It was slower than just choosing a winner, but the result was more considered than any individual proposal. What I realized: when you have multiple directions, the real design work isn't choosing between them. It's knowing which parts of each are worth keeping.
“I love the dark mode, which is really helpful and supportive when I’m working in the radiation therapy room.”
Oncologists
Memorial Sloan Kettering Cancer Center
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